Outlook says the email password is incorrect or cannot receive new emails
Issue: Outlook states that the password is incorrect.
Cause: The email password changed on the email server but must be changed in Outlook to match the new password
Resolution:
METHOD 1
1) Type in 'Control Panel' in the Windows Bar and run the Control Panel App
2) Type in 'Mail' in the 'Search Control Panel' toolbox and open the mail app
3) Click on Email Accounts
4) Click on the account you want to edit and click change
5) Enter the new password in the password section
6) Click Next/Close to exit and save the changes
METHOD 2
- Press Ctrl+Alt+S to open Send/Receive settings. (You can also open it from File, Options, Mail or from the Send/Receive menu > Send/Receive Groups > Define Send/Receive Groups.)
- Click Edit.
- Select the account
- Click Account Properties to open the Internet Account Properties dialog.
- Enter your new password on the email tab then click OK to save and close the dialog.