Computer Broken/Blank Screen
1. Reboot the broken computer. Note whether there are light's present on the computer or fans running.
2. Connect a known good monitor and cable to the broken computer. Note whether or not you are able to see the display after booting up the computer.
3. Connect a known good computer and cable to the monitor that was previously connected to the broken computer. Note whether or not you are able to see the display after booting up the computer.
4. Respond to the ticket you submitted and answer the following questions.
- Could you hear any fans running or lights present when turning on the computer?
- When the broken computer was connected to a good monitor could you see the computer display on the monitor?
- When a good computer was connected to the broken monitor could you see the computer display on the monitor?