Terminal Displays Frowny Face/"ALERT INTERRUPTION"
Issue/Symptoms:
Credit Card Terminal displays Frowny Face or displays ‘ALERT INTERRUPTION’
Applies to:
Meevo – Ingenico iPP320 Credit Card Terminal
Cause:
Hardware Failure
Solution:
If the credit card terminal displays a frowny face or displays ‘ALERT INTERRUPTION’ the device has experienced a catastrophic hardware failure and will need to be replaced. To order an replacement EMV, please contact support@cambridgespa.com.
If this does not resolve your issue please submit a help ticket request to support@cambridgespa.com.