Therapist or Esthetician not showing up for Online Booking

Issue/Symptoms:

Massage Therapist or Esthetician not showing up in Online Booking

Applies to:

Customer Self Scheduling / Online Booking

Cause:

Employee not configured correctly in Meevo or Modality Survey

Solution:

NOTE: All changes made to the employee profile or schedule can take up to 24 hours to reflect on www.massageenvy.com.

For Massage Therapists:

On the "EMP" screen in Meevo:
1. Check to make sure they have the Employee Category “Massage Therapist”.
2. Verify they have the Security Role of “Service Provider”.
3. Make sure the services they can perform have been enabled.
Verify that they have their correct schedule set up in the “Schedules” screen.
Make sure they have a completed modality survey and that has been approved by a manager.

For Estheticians:

On the "EMP" screen in Meevo:
1. Check to make sure they have the Employee Category “Esthetician”.
2. Verify they have the Security Role of “Service Provider”.
3. Make sure the services they can perform have been enabled.
  - Verify that they have at least 1 of the 5 Concern-Focused Facials selected under "Services".
    - FACDEFY60 Age-Defying 60 Min Facial and/or FACDEFY90 Age-Defying 90 Min Facial.
    - FACBRT60 Brightening 60 Min Facial and/or FACBRT90 Brightening 90 Min Facial.
    - FACCALM60 Calming 60 Min Facial and/or FACCALM90 Calming 90 Min Facial.
    - FACCLAR60 Clarifying Acne 60 Min Facial and/or FACCLAR90 Clarifying Acne 90 Min Facial.
    - FACTONE60 Tone-Balancing 60 Min Facial and/or FACTONE90 Tone-Balancing 90 Min Facial.
Verify that they have their correct schedule set up in the “Schedules” screen.
Make sure they have logged into the iPads at least once.
- Estheticians don’t complete Modality Survey, so logging into the Appointment Notes App will create their Engage profile.

For Stretch Provider:

On the "EMP" screen in Meevo:
1. Check to make sure they have the Employee Category “Stretch Therapist”.
2. Verify they have the Security Role of “Service Provider”.
3. Make sure the services they can perform have been enabled.
  - Verify that they have STR30: Stretch 30 Min Session and STR60: Stretch 60 Min Session selected under "Services" as applicable.
  - If the stretch provider also offers RTR30: 30-Min Rapid Tension Relief Session, ensure the RTR30 service is set to can perform as well.
Verify that they have their correct schedule set up in the “Schedules” screen.
Make sure they have logged into the iPads at least once.
- Stretch Therapists don’t complete Modality Survey, so logging into the Appointment Notes App will create their Engage profile.

Additional Information:

If you have completed all the steps above, and are still having issues, create a ticket with the steps you have taken and a screenshot of any errors you received when attempting these steps. Also be sure to include the name of the Therapist or Esthetician that is having the issue.